Workshop on forum moderation with Tanja from Leiden

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Tanja and some of the workshop participants at the Centre for Educational Development.

For our first workshop for the semester we had invited Tanja de Bie from Leiden University to talk about forum moderation. Tanja has long experience from online communities from the gaming world and was therefore specifically recruited to the Leiden MOOC team to work with the moderators. She has developed a handbook on forum moderation and works very closely with the community TAs to create engaging communities in the Leiden MOOCs. They have seen that spending time and effort on engaging learners to participate in the forums have given positive effects on retention in the courses and it has overall been a very interesting experience for everyone involved. Tanja also gives training sessions for the moderators, helping them to deal with both negative phenomena of online communities such as ”trolls”, ”haters”, spam and forum banning, but also how to help people connect with each other and give support to not so experienced digital learners. Both instructors and some students from our teams came to the workshop and there were many questions to Tanja. We will follow up with a training session for our moderators later this fall, so that when the courses start early next year, they will be fully equipped to help our learners engage in discussions on different exciting topics in the forums!

Om Marita

I am an assistant professor in Chinese at the Centre for Languages and Literature, Lund University. For the past couple of years I have been working at Lund University Centre for Educational Development (CED), mainly with projects and support activities for teachers regarding online teaching and learning in higher education such as visual learning media, online learning environments, digital tools for teaching etc. SInce February 2014 I manage the Lund University MOOC (Massive Open Online Courses) project.
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